Last week I was fortunate enough to attend the ‘Making Search Work’ workshop at the Thistle City Hotel, Barbican, organised by UKeiG. Martin White of Intranet Focus Ltd gave a very insightful workshop on Selecting and implementing web, intranet and enterprise search. We discussed the critical success factors for search including the importance of having good content, building up user trust and having a big enough team to support your search during implementation and beyond.
The competitive nature of the search market and the deceleration in pace of development has meant that technology-wise, many vendors offer an equally efficient search solution. General opinions from this workshop thought that what makes the distinction between searches is ultimately the level of customer service and support that can be offered.
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